سياسات الحجز والشروط والأحكام

Booking procedures Pre-booking: The client must reserve the session by selecting the provider of the session, taking into account the appropriate time according to the specialist/coach schedule. Booking confirmation: Once payment is made, the booking is automatically confirmed, and an email will be sent with a link to the session (remote). If the client wishes to attend the session in person, an additional fee applies. Canceling or rescheduling sessions Advance notice: The client must notify the specialist/coach of any cancellation or rescheduling at least 72 hours before the scheduled session. Adjusting or rescheduling the session earlier: The coach and the client have the option to modify the session time 3 times for each session only, with a prior notice of at least 72 hours. No-show or late cancellation: In case of no-show, the amount is not refunded to the client. In case of a compelling excuse, the amount is not refunded but a 40% discount is offered for the next session. If a rescheduling request is made less than 24 hours before due to an emergency, the request will be accepted only once. Time between sessions: When choosing the package, the client selects the sessions, which should be spaced at least one week apart. The sessions expire after 6 months from the date of purchase. Fees and payment Fees: The cost of the sessions is as agreed and specified in the service list. Submitting the request and paying for the session constitutes a binding agreement between the two parties (the client and the coach/specialist). Completing the booking requires reading these policies, which means full acceptance of all the above terms and commitment to them to ensure a successful and fruitful experience for both parties (the client and the specialist/coach).